At Armadillo, we work with some of the world’s biggest brands, including Disney, Greene King, Nationwide, Huel, P&O Cruises and Cunard Cruises, to produce beautifully creative and effective CRM campaigns.

We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We are ambitious and free-thinking, yet at the same time pragmatic and straightforward.

We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.

We’re looking for a Senior Account Director to join us to help accommodate business growth. So, think you can help us?

The Role

The Senior Account Director is responsible for leading and shaping the client account team working on either retained or project work for clients to ensure the clients are profitable and growing. You will be responsible for meeting the client’s goals and organising the resources to ensure work is delivered to a high standard, within budget and on time.

Client Relationship and Management Skills

• Effectively lead your client account(s) so you are equal parts a client and strategic leader

• An excellent understanding of the agency resources required to deliver best in class CRM programmes and projects for Clients

• An excellent understanding of revenue realisation and how to actively look for development opportunities to deliver incremental value

• Excellent ability to develop strong client relationships, by identifying their business and marketing needs for CRM/Data, Brand, Comms, DM, Planning and Digital

• Excellent ability to develop campaign and creative briefs for client sign off, creating campaign reports and case studies

• Owning the management of client budgets and time sheet reconciliations, as well as other financial management and reporting

• Leading washup and post campaign reviews in order to continually optimise processes and relationships

• Lead quality assurance of CS peers - excellent understanding of quality assurance on all work going to clients to ensure it meets the brief objectives. Coach the team to review work and implement changes to a high level of accuracy.

Project Management Processes and Management

• Excellent understanding of the project management processes

• Drive and inspire the Client Leadership and Delivery team members to drive their projects and overall effectiveness

• Responsible for directing the Client Leadership team and assisting in overcoming challenges with key stakeholders (clients and peers)

• Approving all scopes and timelines, and providing training where needed for peers

• Driving strategic goals - work with the planners to interrogate client briefs and business challenges

Presentation and Communication Skills

• Excellent communication skills and an enthusiastic approach to liaising with clients and training peers

• Overseeing creative and task briefs to an excellent standard

• Present all work with clear goal focused rationales with support

• Lead collaboration with Design/Strategy/Data/Developers/Copywriters/Campaign Managers and support others

Leadership

• Managing the careers and performance/ development of peers

• Supporting with Client Leadership discipline recruitment alongside our recruitment team

• Leading and solving work allocation/ resourcing to meet client commitments

• Lead in sharing knowledge of your discipline through the agency - helping other teams understand what to do

Senior Account Director Requirements

• 3 years’ experience at Account Director level in an agency environment

• Good understanding of data use in influencing campaigns

• Demonstrable leadership qualities, managing teams, resources & client relationships

• Industry knowledge of CRM channels - email, web, push, app (behaviour & technical)

• Knowledge of CRM principles - affinity, loyalty, etc.

• Skilled in utilising tools such as timesheet, scheduling and forecasting tools

Benefits

• Hybrid working model (3 days in the Central Bristol office. Tuesday - Thursday)

• Breakfast and lunch options available for office days

• 25 days’ annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays

• Summer and Festive hours – finish 2.5 hours early one Friday per month in June, July, August and one day, chosen by you, in December

• Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary at Armadillo, up to 8% employer contribution

• Relocation package

• Bupa dental care

• Vitality health insurance

• Lots of social events, including Summer and Christmas parties

• Cycle to work scheme

• Employee Assistance Programme offered by Health Assured

• IPA Membership

• Bristol Creative Industries Membership

Equal opportunities

Armadillo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.